====== A voice menu (a self-service menu, an IVR) ======

A voice menu is a service that helps a client reach a certain department or a certain employee. The client may do this by pushing a menu item or by dialing an extension number. You may settle a voice menu in the «[[third|Numbers]]» section. You may set up a voice menu only to the company's number.

Go to the "Общие номера компании" in the "Numbers" section. Then click the number and choose the division of calls in a "Self-service menu" ("Меню самообслуживания").

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You may also set a two-level menu here. 

{{::multi-ivr.png?nolink}}

Pay attention that if you push a * during the media-file playing, this media-file will be played again. You may add this information to the media-file.