Cloud PBX

blacklist

belyakov — 2018-09-30T13:41:53+03:00

Black list If you are bored with spammers or unwanted calls, you may add them to the blacklist. You may also call off undefined numbers. You may block the whole range of numbers. For example, + 7915458 * will block all numbers in the range + 7915458-0000 to + 7915458-9999.

rules

belyakov — 2018-09-30T13:39:45+03:00

Phone Calls Restriction You may restrict the direction of calls for the entire company, for specific departments or employees for security reasons. For example, in the accounts department, you may limit all calls except for internal ones. The manager for international sales makes calls to America, whereas ordinary managers will be able to call only within Russia.

sidebar

belyakov — 2018-09-29T22:08:51+03:00

BASIC SETTINGS * Employees * Departments * Phone Numbers WORK WITH CALLS * Softphone * SIP-phones * Call transfer * Call intercepting * Audio conferencess * Incoming number notifications * Call switch SALES CONTROL * History and call recordings * Statistics and analytics * SMS business card * Missed calls notifications OTHER SERVICES * Music instead of a dial tone * IVR * Outgoing numbers * Connecting the numbers of other operators * Phone calls restr…

sms_vizitka

belyakov — 2018-09-29T22:08:26+03:00

SMS business card SMS-card is available when you activate the «Analytics» package. You may try the service for free during the demo period. An SMS business card is an effective tool to increase the loyalty of your customers. This service may be realized in two models for using this service:

reports

belyakov — 2018-09-29T21:54:35+03:00

Call Statistics You may see the aggregate graphical data of calls to your company in the report of calls. You may select the calls for a certain period, divide data by day, week or month, as well as a different representation of statistics. It may be shown as a bar graph or a conventional linear graph. You may click on any column or point of the chart and get the call history for the selected period. You may see that on January 20 there were 14 missed calls in the example. Click on the poin…

history_records

belyakov — 2018-09-29T21:45:49+03:00

History and calls recording PBX will help you monitor the work of your employees. The history of calls is one of the most important sections of the PBX. All the calls of your employees are displayed here. Here you can: * filter calls for any period (customers, employees, types of calls);

call_flip

belyakov — 2018-09-29T21:07:38+03:00

Switching between devices Sometimes during a conversation on a desk phone, you have to leave the office. In such cases, you have to offer a client to interrupt the conversation and call them back from the mobile. But now you may switch the call to another device without interrupting the conversation. The client will not even notice it.

inbound_name

belyakov — 2018-09-29T21:07:00+03:00

Number/department that received a call display If your company has several numbers or departments, sometimes it is important for an employee to know the number or department that got a client's call. Here are some examples of such a use: * Your company has 2 brands and one telephone numbers for each brand. Depending on the number that got a call, an employee should correctly introduce himself. (

conference_call

belyakov — 2018-09-29T20:58:32+03:00

Audio conferences (conference call) This tool is convenient to hold a collective discussion. With MegaFon PBX you may add an unlimited number of participants to the audio conference mode. You may gather the conference either using a desk phone or a softphone.

transfer

belyakov — 2018-09-29T20:55:17+03:00

Call Transfer There are some cases, when your employee needs to transfer a client's call to another employee. If you use a softphone or a desk phone, you may transfer a call using the instructions of the softphone or the desk phone. A mobile phone transfer

sip_phones

belyakov — 2018-09-29T20:50:00+03:00

Desktop Phones In addition to a mobile phone and a softphone on the computer, you and your employees may receive and make calls from desk phones. PBX may work with all models of popular vendors of SIP-equipment: AudioCodes, Yealink, Grandstream, Cisco / Linksys, D-Link, Panasonic, Escene, Aastra, Fanvil, Eltex and others. You may set up a SIP-phone (IP phones) or connect your old analog phones via softphone gateway to the PBX.

softphone_megafon

belyakov — 2018-09-29T20:35:25+03:00

Softphone MegaFon MegaFon's Softphone is a convenient software phone for Windows. Installing the Softphone You can download the application from your personal account in virtual PBX. * For the username, enter the login of the employee like user@firma.megapbx.ru and password.

softphone

belyakov — 2018-09-29T20:34:04+03:00

Softphone A softphone (VoIP, communicator) is a computer program that can either replace or work simultaneously with your desktop and mobile phones. You may communicate through a softphone, even if your SIM card is turned off. You will need a headset to work with a softphone. For a PBX a softphone call and a desk phone call are the same.

second

belyakov — 2018-09-29T19:52:26+03:00

Step 2. Make pages for all the departments Departments are created to direct calls from clients to several employees at once. All your employees may receive a phone-call from your client in parallel, by turns or evenly. with the first employee is created automatically. You may find it in the department settings.

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adminus — 2018-06-28T15:14:48+03:00

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adminus — 2018-06-28T14:47:04+03:00

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adminus — 2018-06-28T11:55:25+03:00

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adminus — 2018-06-25T23:21:59+03:00